×

Emergency Plumbing: What to Do Before We Arrive

Last updated: June 1, 2026

Emergency Plumbing: What to Do Before We Arrive

Emergency Plumbing: What to Do Before We Arrive

When a plumbing emergency strikes, quick action is crucial. Whether it’s a burst pipe, an overflowing toilet, or a major leak, knowing how to shut off your water can minimize damage until professional help arrives. At North Hill Sewer & Drain, we provide fast and reliable emergency plumbing in Des Moines. Here’s what you should do before we get there:

Find Your Main Water Shut-Off Valve

In an emergency, the first step is to stop the water flow. The main shut-off valve is usually located:
– Near the water meter
– In the basement or crawl space
– Along an exterior wall in utility areas

If you live in an apartment, check under the kitchen sink or near the water heater. Turning this valve off will cut water to your entire home.

Shut Off Individual Fixtures When Possible

For localized issues like a running toilet or leaking sink, you can shut off the water at the source. Look for small shut-off valves near the fixture and turn them clockwise. This allows you to stop the water flow to one area while keeping the rest of your home’s plumbing functional.

Drain Remaining Water to Reduce Pressure

After shutting off the main valve, open a few faucets to drain excess water from the pipes. This relieves pressure and helps prevent additional leaks. If a pipe has burst, catching the remaining water with buckets can also limit damage.

Turn Off Your Water Heater

If the issue involves a major leak or flooding, turn off your water heater to prevent overheating or pressure buildup. Locate the shut-off switch on the unit or turn off the circuit breaker if it’s electric.

Call for Professional Emergency Plumbing Services

Even after taking these steps, you need expert repairs to prevent further damage. At North Hill Sewer & Drain, we provide 24/7 emergency plumbing in Des Moines. Our team arrives quickly, equipped to handle any plumbing crisis, from leaks to broken pipes and sewer backups. Call us now at (206) 202-3280 for immediate assistance. Acting fast can save your home from costly repairs—let us take care of the rest.

Written by Holly Smith Lead Plumbing Tech
12+ years experience
  • Specializes in sewer & drain systems
  • Serves Seattle, Des Moines, Auburn and Bellevue

Contact Us If You Have Any Plumbing Issues! (206) 202-3280